Refunds & Cancellations
Cancelling an order, and what happens if something is wrong with it.
This policy is not finalised. The operator must have this page drafted or reviewed by counsel licensed in the District of Columbia before launch. The headings below are the sections this business actually needs; the text under each is a prompt, not a policy.
Before pickup
Whether an order can be cancelled or changed, and by when.
At pickup
Inspection at the point of handover, and what happens if the customer declines the item.
After pickup
State the position on returns for an age-restricted consumable, and any exceptions for a defective sealed product.
Damaged, defective or incorrect items
How to report, the window for reporting, and the remedy offered.
How refunds are issued
Payment is cash at pickup, so state the practical mechanism (cash, store credit, or replacement) and the timeframe.
Contact
Where to raise an issue and how quickly the operator responds.